Returns & Refunds
Last updated: 21 July 2026
Not happy with the snacks that turned up, want to swap something, or did we send the wrong box? Email us at info@biteclub.lt and we will sort it out with you.
1. How to arrange a return
You have 14 days from the day your order arrives to tell us you want to return or exchange something — after that we can no longer accept it. Write to info@biteclub.lt within that window, say what went wrong, and we will agree a time and place to collect the parcel. Our courier picks it up and we cover the cost of the return or exchange, so you pay nothing. Please do not post anything back before we have agreed it, or we may not be able to trace your parcel. Perishable items have a shorter deadline — see section 4.
2. What you can return
Non-perishable items that arrive faulty or damaged can be returned or exchanged. So can non-perishable items that are perfectly fine but simply are not what you hoped for — the wrong size, colour, flavour or set. Your statutory consumer rights apply in full and nothing on this page limits them.
3. What cannot be returned
Two things cannot come back to us once they are with you: food and drink that spoils quickly or has a short shelf life, and sealed items that have been opened, where hygiene rules make a return impossible. That covers most of what goes into a snack box. If such an item arrives in poor condition, section 4 tells you what to do.
4. Problems with perishable items
If something perishable turns up spoiled, damaged or past its date, tell us within 72 hours of delivery and attach photos that show the problem. Photos are essential — without them, and after the 72 hours have passed, we are not able to process the claim.
5. Condition of returned items
Anything you send back in good condition should reach us unused and undamaged, looking saleable: labels on, protective film unbroken, original packaging and any extras included, together with proof of purchase. Returns that arrive in a worse state than this may be declined.
6. Refunds
Once we have approved your return or complaint, we refund the money to the account you paid from without undue delay. If you paid in cash, send us your bank details and we will transfer the refund there.
7. Complaints and disputes
Come to us first at info@biteclub.lt — most things are quicker to solve directly. If we cannot reach an agreement, you are free to take the matter to the State Consumer Rights Protection Authority or to file through the European Commission's online dispute resolution platform.